SHIPPING +

SHIPPING WITHIN CANADA

We offer free shipping on orders of $250 and more excluding tax. The shipping rate for orders below $250 is $10. After placing your order, an email confirmation will automatically be sent to you with your unique order number and then tracking information once your order has shipped.

Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt if ordered by 12:00 noon (EST)

Please note that due to the current situation, Canada Post has revised their shipping policy:

To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.

Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.

Their goal is to continue providing timely and reliable service but to be safe, give their people time and manage potential challenges, they have suspended on On-time Delivery Guarantees for all parcel services, until further notice.

Your package may also be left in your mailbox including a community mailbox, if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by Canada Post to avoid your package remaining in your mailbox.

Thank you for your understanding and we hope you stay safe & healthy!

We know you rely on us for your beauty essentials, and although we will have very limited staff during this period, we will continue to be there to be able to answer any questions.

RETURNS +

We get it, you changed your mind or bought the wrong product! We will take back unopened, unused product up to 7 days following purchase. We are unable to take back opened or used product. If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. Please note that a doctor's note and/or photos may be required.